Cancellation policy
– The Sun House has a strict cancellation policy due to the exclusive nature of the hotel and its limited room availability.
– All cancellations must be in writing, the cancellation fee will be subject to the date and time the cancellation is received by The Sun House.

02 rooms or individual bookings
– 2 rooms or fewer canceled more than 30 days before arrival shall incur no charge
– Less than 30 days before arrival shall incur a charge of 100% of the booking total
– Peak Season (Nov-Mar) Cancellation more than 60 days arrival shall incur no charge
– Less than 60 days before arrival shall incur a charge of 100% of the booking total

Group bookings (Above 3 rooms 30 to 60 days before arrival shall incur a charge of 50% of the booking total considered as a group)
– Cancellation of more than 60 days of arrival shall incur no charge.
– Cancellation of more than 60 days of arrival shall incur no charge.
– Less than 30 days before arrival shall incur a charge of 100% of the booking total.
– Peak Season (Nov-Mar) Cancellation of more than 60 days of arrival shall incur no charge.
– Less than 60 days before arrival shall incur a charge of 100% of the booking total.

Payment Policy (Credit/Vouchers/Payments)
– Full Payment – 30 days before arrival
– Full Payment during the Peak period – 60 days before arrival.
– The house reserves the right to cancel without notice, bookings that are not pre-paid within the required pre-payment period.
– The house reserves the right to collect any outstanding funds from the guest directly on arrival
– Payments must be made either by bank transfer or by TT into the designated account. The house reserves the right to refuse any bookings if the account is not in order